Opsgenie vs PagerDuty
With Opsgenie shutting down on April 5, 2027, PagerDuty is the most obvious landing spot: the market leader, and the closest like-for-like match for what Opsgenie did. The catch is cost — here's the honest picture.
The short version
If you want the least re-learning and the deepest feature set, PagerDuty is the safe move: mature on-call and escalation, 650+ integrations, battle-tested voice/SMS delivery, and migration tooling for Opsgenie teams. You'll pay for it — Professional runs $21/user/mo billed annually ($25 monthly), Business $41/user/mo, and the headline capabilities (AIOps ~$799/mo, status pages ~$89/mo per page, Advance AI ~$415/mo) are separate add-ons. Opsgenie Standard was $19.95/user/mo with much of that included, so budget for the delta — or look at incident.io, Squadcast or ilert if the delta stings.
Feature for feature
| Opsgenie | PagerDuty | |
|---|---|---|
| Status | Retiring — EOS Apr 5, 2027 | Active, market leader |
| On-call & escalation | Solid, but frozen | Deep, mature |
| Integrations | 200+ | 650+ |
| AIOps / event intelligence | Limited | Yes (add-on, ~$799/mo) |
| Free tier | 5 users (legacy) | 5 users |
| Entry price | No longer sold ($9.45–$31.90 legacy) | $21/user/mo annual + add-ons |
| Opsgenie migration | — | Migration guides & tooling |
What you gain
- Depth and scale: the most mature escalation engine in the category, global voice/SMS reliability, and AIOps/event intelligence Opsgenie never had.
- Ecosystem: 650+ integrations means whatever monitors your stack already speaks PagerDuty.
- Longevity: after being burned by a product shutdown, the market leader is the least likely to disappear.
What to watch
- The add-on bill: a 10-person Professional team with one status page lands around $4,000/yr; add AIOps and it passes $13,600/yr — over 4× the advertised base.
- Weight: PagerDuty is built for the enterprise; small teams migrating off Opsgenie's $9.45 Essentials tier often find it heavier and pricier than they need.
- Chat workflows: incident response in Slack/Teams is integration-based, not native — incident.io and Rootly do chat-first better.
Migration effort
PagerDuty publishes Opsgenie migration guidance and tooling, and its schedule/escalation model maps closely to Opsgenie's. Still: re-verify every escalation chain, re-point every monitoring webhook, and run both tools in parallel for at least one full on-call rotation before cutover. Wire your deploys into the new tool too — e.g. a Buddy pipeline webhook against the Events API, so a failed deploy pages the right person from day one.