Opsgenie vs JSM + Compass
Jira Service Management + Compass is where Atlassian wants every Opsgenie team to go before the April 5, 2027 shutdown — automatic migration tool included. For Jira-first orgs it's genuinely the path of least resistance. Here's the honest version, including what it costs.
The short version
Atlassian split Opsgenie's job in two: incident, problem and change management move into JSM; alert management for development teams moves into Compass. The migration tool (Settings → Migrate Opsgenie, rolling out progressively) moves your data automatically, and at Team '26 (May 2026) Atlassian added an AI "Incident Command Center" (Rovo) inside JSM. The trade: what was one focused paging product becomes two products inside an ITSM suite — and matching Opsgenie Standard's feature set often means JSM Premium at ~$48/agent/mo, roughly 2.5× Opsgenie Standard's old $19.95.
Feature for feature
| Opsgenie | JSM + Compass | |
|---|---|---|
| Status | Retiring — EOS Apr 5, 2027 | Active (official successor) |
| Model | Dedicated alerting & on-call | ITSM suite + dev-team alerting (2 products) |
| On-call scheduling | Core feature | In JSM (Standard and up) |
| Advanced incident mgmt / alert integrations | Standard tier | Mostly Premium (~$48/agent/mo) |
| Jira integration | Via integration | Native — it is Jira |
| Free tier | 5 users (legacy) | 3 agents |
| Entry price | No longer sold ($9.45–$31.90 legacy) | ~$20/agent/mo Standard, ~$48 Premium |
| Opsgenie migration | — | ✓ Automatic (built into Opsgenie) |
Why teams take the official path
- Zero-friction migration: the built-in tool moves schedules, escalations and data automatically — no other destination gets that.
- Everything stays in Atlassian: incidents link natively to Jira issues, service desk tickets and Confluence post-mortems; procurement signs one renewal.
- The AI roadmap: the Incident Command Center and Rovo agents are where Atlassian is investing — Opsgenie itself was frozen.
Why teams refuse it
- Two products where one stood: responders juggle JSM for incidents and Compass for dev-team alerts — the split is the single most cited objection.
- ITSM isn't paging: JSM is ticket-first at heart; teams that ran real-time on-call in Opsgenie often find the workflow heavier mid-outage.
- Parity costs Premium: advanced incident management and alert integrations sit in the ~$48/agent tier — budget teams end up paying more for the same job.
- Trust: Atlassian bought Opsgenie in 2018 and is now ending it; some teams prefer a vendor whose only business is incident response.
Migration effort
Easiest of all destinations if you accept the destination: run the built-in migration tool, validate schedules and escalation chains on the JSM side, and re-point monitoring webhooks to JSM/Compass endpoints. Still run old and new in parallel for one rotation — automatic migration doesn't re-verify your escalation logic. And re-wire deploys into the new setup: a Buddy pipeline webhook can open a JSM incident (or page any other tool) when a deploy or health check fails.