Opsgenie vs incident.io
Opsgenie shuts down on April 5, 2027 — and incident.io is where the largest share of migrating teams actually land. Not because it's the cheapest, but because it's what an incident tool looks like when it's designed for how teams work now: in chat.
The short version
incident.io bundles incident response and on-call in one modern, Slack-native product. Where Opsgenie routed alerts to people, incident.io runs the whole incident — declaration, a dedicated channel, roles, timeline, status page updates and the post-mortem — from inside Slack (Teams is supported too). It ships an Opsgenie importer and a published migration playbook. Pricing: Team from $19/user/mo, on-call as a +$12/user/mo add-on, with a free tier. That's more than Opsgenie Standard's old $19.95 all-in if you need both — the premium buys you the workflow upgrade.
Feature for feature
| Opsgenie | incident.io | |
|---|---|---|
| Status | Retiring — EOS Apr 5, 2027 | Active, fast-moving |
| Model | Alerting & on-call, console-first | Full incident response, chat-first |
| On-call & escalation | Solid, but frozen | Yes (add-on module) |
| Post-incident / learning | Basic post-incident analysis | Timelines, post-mortems, insights |
| Status pages | Included on paid tiers | Included |
| Free tier | 5 users (legacy) | Yes |
| Entry price | No longer sold ($9.45–$31.90 legacy) | $19/user/mo + $12 on-call |
| Opsgenie migration | — | Importer + published playbook |
What you gain
- Chat as the command center: incidents are declared, staffed and resolved inside Slack/Teams — no console-hopping mid-outage.
- One product for the whole lifecycle: paging, response coordination, status pages and post-mortems in one place, where Opsgenie covered mainly the paging.
- A real migration path: the Opsgenie importer brings schedules and escalation policies over; the playbook covers the rest.
What to watch
- Price at full stack: response + on-call lands around $31/user/mo (Pro all-in ~$45) — meaningfully above Opsgenie's old pricing and above budget challengers like Squadcast (~$12).
- Chat-first assumes chat: if your org doesn't live in Slack or Teams, the core advantage evaporates — PagerDuty or JSM may fit better.
- Younger platform: the integration catalog, while good, is smaller than PagerDuty's 650+.
Migration effort
Among the dedicated tools, incident.io has the smoothest documented path off Opsgenie: run the importer for schedules and escalation policies, re-point monitoring webhooks, then run both in parallel for one full rotation. Re-wire the deploy side at the same time — a Buddy pipeline webhook against incident.io's API lets a failed deploy open an incident automatically.